Our policy for paid digital services.

Because ToolBuddy provides digital access and file-processing capability rather than physical goods, refunds are evaluated according to the service status, the reason for the request, the timing of the request, and applicable law.

A refund may be considered when you were charged more than once for the same purchase, were charged an incorrect amount, paid for a service that was not made available, or experienced a material failure that prevented the paid service from being provided.

A refund may also be considered where required by applicable consumer-protection or other law. A successful file operation, a completed digital task, or a service that has been substantially used may not be refundable unless applicable law requires otherwise.

Refund requests should be submitted within 7 calendar days from the date of the relevant charge or completed task. Requests received after this period may be declined unless a longer period is required by applicable law or the issue was caused by an error on our part.

For a recurring plan, the 7-calendar-day period is counted from the relevant renewal charge. Cancelling a plan does not automatically refund a previous charge; submit a separate refund request within this period.

Subject to applicable law, refunds are generally not available for the following circumstances.

• A request submitted after the 7-calendar-day refund-request period.
• A completed file-processing task where the requested output was successfully generated.
• A service that was substantially used before the refund request was submitted.
• Failure to review or download an output before an access period ended.
• An account suspended or terminated because of a breach of the Terms & Conditions, fraud, or misuse.
• A change of preference after a service was correctly provided.

Email ideshpande047@gmail.com with the subject "Refund Request". Include the account email address, transaction or order reference, date and amount of the charge, service or plan name, and a clear description of the issue.

Do not include complete card numbers, passwords, or other unnecessary sensitive information in your email. We may ask for reasonable information needed to verify the transaction and assess the request.

We will review the request and may check account records, payment records, processing status, and relevant technical information. We may contact you for clarification before making a decision.

A refund decision will be communicated to the email address associated with the request or account. Approval of one refund does not create an entitlement to refunds for unrelated transactions.

Approved refunds will be issued to the original payment method used for the transaction, subject to the rules and capabilities of the payment gateway and financial institution. We generally do not provide cash refunds or transfer approved refunds to a different payment method.

If the original payment method is unavailable, expired, or closed, the payment provider may determine the permitted alternative. You may be asked to provide information needed to process that alternative safely.

Approved refunds will be initiated within 7 business days after the refund decision is confirmed. After initiation, the time for the amount to appear in your account depends on the payment gateway, bank, card issuer, or other financial institution.

If the amount does not appear after the applicable processing period, contact us with the refund reference so we can help trace the transaction. Bank holidays and provider review periods may affect the final credit date.

Where a refund is approved, the treatment of taxes, gateway charges, or other components will follow the applicable transaction rules and law. If only part of a service or order is eligible, we may issue a partial refund for the eligible portion.

We will not charge a separate fee for submitting a genuine refund request. A payment reversal, chargeback, or dispute raised through a bank or payment provider may be handled under that provider’s process as well as this policy.

Please contact us first where possible so we can investigate a suspected duplicate, incorrect, or unauthorised charge. You retain any rights available through your bank, card issuer, payment provider, or applicable law.

We may provide relevant transaction and service records to a payment provider or financial institution when responding to a payment dispute, fraud report, or chargeback.

We may update this policy when our services, payment arrangements, or legal obligations change. The revised version will be posted on this page with a new Last Updated date. Changes will not remove rights that have already accrued under applicable law.

For refund-related questions or requests, contact ideshpande047@gmail.com.