How ToolBuddy handles information.

This Privacy Policy explains how ToolBuddy AI, operated by ToolBuddy AI Demo Private Limited, collects, uses, stores, shares, and protects information when you visit the website or use the ToolBuddy AI Service.

By using the Service, you acknowledge that your information may be handled as described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

We collect information needed to operate ToolBuddy, respond to requests, provide file-processing workflows, maintain security, and communicate with users. The specific information collected depends on the features you use.

• Account and contact information, such as your name, email address, and account identifiers.
• Files, file names, prompts, instructions, and other content that you upload or provide when requesting a file operation.
• Messages and interaction history needed to provide the chat experience, maintain a session, or respond to a support request.
• Transaction and billing information when paid services become available. Payment-card details may be handled directly by the designated payment provider rather than stored by ToolBuddy.
• Technical information such as browser type, device type, operating system, IP address, approximate location derived from the IP address, timestamps, and diagnostic information.
• Preference information, such as theme settings or session-related values stored in browser storage.

We use information for the purposes described below and for other purposes that are compatible with the context in which the information was collected.

• Provide the website, chat interface, file operations, account features, and requested outputs.
• Interpret your instructions and apply the supported operation you requested.
• Create, maintain, secure, troubleshoot, and improve the Service.
• Authenticate users, maintain sessions, prevent fraud, investigate abuse, and protect our systems.
• Respond to support requests, service questions, feedback, and other communications.
• Process payments, confirm transactions, manage subscriptions or service access, and maintain business records when paid services are available.
• Measure basic performance and reliability, understand how features are used, and plan product improvements.
• Comply with applicable law, respond to lawful requests, enforce our agreements, and protect rights, safety, and property.

ToolBuddy processes files, prompts, and instructions to perform the operation you request. For example, an uploaded image may be analysed to convert or compress it, or a document may be processed to generate a supported output.

Files and prompts may be temporarily stored or cached while an operation is running, while an output is being prepared, or while the Service needs to maintain a session or resolve a support issue. The exact retention period may vary by workflow, technical requirements, account settings, and applicable law.

Unless a feature expressly states otherwise, ToolBuddy is not a permanent backup, archive, records-management, or disaster-recovery service. Keep your own copy of important files and outputs.

Do not upload highly sensitive personal information, confidential business material, regulated records, or content belonging to another person unless you are authorised and the use is appropriate for your needs.

Depending on the context and applicable law, we may process information because it is necessary to provide a service you requested, to perform or take steps in relation to an agreement, to comply with a legal obligation, to protect the security and integrity of the Service, or to pursue legitimate operational interests that do not override your rights.

Where consent is required, we will request it for the relevant activity and explain how you can withdraw it. Withdrawing consent may affect features that depend on that processing, but it will not affect processing that we are permitted or required to carry out on another lawful basis.

We do not sell your personal information. We may share information only as reasonably necessary for the purposes described in this policy, including with the following categories of recipients.

• Hosting, storage, infrastructure, authentication, monitoring, communications, analytics, and file-processing providers that help us operate the Service.
• Payment processors and financial service providers when you initiate a payment or use a paid feature.
• Professional advisers, auditors, insurers, and business partners where they need the information for a legitimate business purpose and are subject to appropriate confidentiality obligations.
• Authorities, courts, regulators, or other parties when disclosure is required by law, legal process, or a valid government request.
• A successor, investor, or acquiring entity in connection with a merger, financing, reorganisation, sale of assets, or similar business transaction, subject to appropriate protections.
• Other parties when necessary to protect the rights, safety, security, or property of ToolBuddy, our users, or the public.

The Service may include links to or integrations with third-party websites and services. Those third parties may collect and use information under their own privacy policies and terms. We do not control or accept responsibility for their independent privacy practices.

When a payment or other external service is used, review the relevant provider’s privacy information before submitting information. A third-party provider may process information in accordance with your interaction with that provider.

ToolBuddy may use essential cookies, local storage, session storage, or similar technologies to remember preferences, support sessions, maintain security, and keep the website functional.

For example, the website may store a theme preference in browser storage so the interface can remember whether you selected a light, dark, or system appearance. These values are not intended to identify you directly.

You can manage cookies and browser storage through your browser settings. Disabling essential storage may affect sign-in, preferences, sessions, or other parts of the Service.

We retain information for as long as reasonably necessary to provide the Service, complete a requested operation, maintain an account or transaction record, resolve disputes, enforce agreements, prevent abuse, meet legal obligations, or protect our legitimate interests.

Retention periods may vary by information type and purpose. When information is no longer required, we may delete it, anonymise it, or securely isolate it in accordance with our operational and legal requirements.

Because retention can depend on product configuration and operational needs, do not use ToolBuddy as the sole place to store important files or records.

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss, and destruction. Measures may include access controls, authentication safeguards, monitoring, secure development practices, and provider security controls.

No internet-connected service can guarantee absolute security. You are responsible for using a secure device, protecting your credentials, checking recipient details, and notifying us promptly if you suspect unauthorised access or a security incident.

If we become aware of a security incident that requires notice under applicable law, we will take the steps required by that law.

Subject to applicable law, you may ask us to provide access to, correct, update, or delete certain personal information. You may also ask us to explain how information is used, object to or restrict certain processing, or withdraw consent where processing is based on consent.

Some requests may require verification so that we do not disclose or change information belonging to someone else. We may retain information where necessary to comply with law, resolve disputes, protect security, or establish, exercise, or defend legal claims.

To make a privacy request, contact ideshpande047@gmail.com and describe the information or action you are requesting. We will respond within the period required by applicable law.

ToolBuddy and its service providers may process information in India or in other countries where our providers operate. Those countries may have data-protection rules that differ from the rules in your location.

Where required by applicable law, we will use appropriate safeguards for cross-border processing. By using the Service, you understand that information may be transferred and processed in the locations needed to operate the Service.

ToolBuddy is not intended for individuals under 18 years of age. We do not knowingly request or collect personal information from children for independent use of the Service.

If you believe that a child has provided personal information to us, contact us at ideshpande047@gmail.com so we can review the situation and take appropriate action.

If you upload files or personal information relating to customers, employees, students, clients, or other people, you are responsible for having the required authority and notices in place before using the Service.

Where you use ToolBuddy on behalf of an organisation, your organisation may determine why information is processed and may be responsible for responding to requests from the people whose information is included in uploaded content. ToolBuddy processes that content to provide the requested workflow and according to the applicable agreement or instructions.

We may update this Privacy Policy to reflect changes in the Service, technology, law, security practices, or business operations. The revised version will be posted on this page with a new Last Updated date.

Where required by applicable law, we will provide additional notice of material changes. Your continued use of the Service after the revised policy becomes effective means that you acknowledge the updated policy.

For privacy questions, requests, concerns, or complaints, contact ideshpande047@gmail.com.